How can I select multiple user's as watchers from Virtual Agent?

[Vijaya13]

I have a field called "Watcher" from create a incident topic.

So, I have added "Reference Choice" as input and I can select only one user at a time.

But I want to selete multiple user's from the list and update in the incident record.

I have followed the below method to select the multiple user's but it adds the one user as watcher from incident record.

Like, it takes only last selected users from the "Reference Choice"

[Vijaya13]

Please check my XML file of topic I created

[Vijaya13]

Also, additional user record action perform before the incident create or after the incident create.

?

[Muralidharan BS]

Hi Vijay,

I first created an Incident, and then used the "record action". This would be much easier to update records without code. 

I will load your XML and will try it. 

Thanks

[Muralidharan BS · Accepted solution]

There is one simple minor issue with your design, you have to use the input from the Additional Watchers below the Watcher decision. 

There are a couple of components with similar names which could have caused the confusion.

I have modified the topic name to "Add Watcher" for that component to understanding it better,

[Vijaya13]

It worked now.. Just small query: if we don't select any user from watcher, then from fulfuller end incident ticket, it add the user as blank like I showed in previous image.. Why is like that?