We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Virtual Agent, NLU forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

get the inputs added by user in Virtual agent

Hi, I need to create a report which should display the list of user inputs provided by the end user while he started the topic. For example - I am end user and after opening the VA I added input - "I need to check my case status", So I need to create...

Community Alums by Community Alums  
  • 1488 Views
  • 4 replies
  • 0 helpfuls

Can we tell if user clicked a link?

As we all know, the Fallback topics present links to KB articles or Catalog items.Is there any way to check if a user clicked on one of the provided links? There has to be a way!  I hope!

Lynda1 by Kilo Sage
  • 1750 Views
  • 7 replies
  • 3 helpfuls

Resolved! Agent Chat Portal Conversation

Good day all,We are in the process of migrating to AWA and Agent Chat.  Up to this point, I have AWA configured with queues and have agent chat configured.  When on the portal and a conversation is initiated, the agent receives this as a chat. (The a...

What is the subscription for AI search?

Hello experts,Do any of you have any idea on the subscriptions needed for AI search? Is it available for ITSM Standard or ITSM Pro?Or does it need another subscription set? If you have any form of link or documentations on this it would be very much ...

Rain Vaine by Kilo Sage
  • 4701 Views
  • 3 replies
  • 0 helpfuls
Labels