Hello,My question is - How to close VA interaction using script in portal same like when we click X button on top right corner in VA Chat window ( but by widget script ).eg . Say there is ongoing conversation ( interaction ) and if user clicks on any...
There is a usecase where chat bot is embedded using IFrame. However, i am logged in portal. I am trying to get logged in user in the chat. But the chat identifies that as Guest. Anybody has come across such scenario ? Thanks in Advance.
Hi, We are using VA for HR and IT topic.The responsible person from both departments raised requirements to filter CI dashboard indicator to check their managing topics.Is there any functionality or any practice to analyze the VA experiences using fi...
Hi All, We are using the OOB "Create Walk-up Appointment Calendar Event"action in Flow designer as part of the "Walk Up Experience" application. It uses the "Create Calendar Event" Action which is part of the "Exchange Online Spoke". I have notice...
Hi, I need to create a report which should display the list of user inputs provided by the end user while he started the topic. For example - I am end user and after opening the VA I added input - "I need to check my case status", So I need to create...
Hi community. I am working on an enhancement to business rule script that creates an entry on a custom table called "u_audit" when a record is viewed. The problem is, when the record is refreshed after making an update it adds another entry to the cu...
As we all know, the Fallback topics present links to KB articles or Catalog items.Is there any way to check if a user clicked on one of the provided links? There has to be a way! I hope!
Hi All, I Had a Requirement in virtual agent were user can have Multiple Active Conversations Running parallelly with different queries with Virtual agent in single portal is it possible or not? Can anyone please provide any suggest...
Good day all,We are in the process of migrating to AWA and Agent Chat. Up to this point, I have AWA configured with queues and have agent chat configured. When on the portal and a conversation is initiated, the agent receives this as a chat. (The a...
now/sow/record/sys_cs_conversation/6ebf26a393981a50936b75dcebba106b/params/selected-tab-index/1. this lands you to the conversation message under one interaction. Here I wanted to create a summary of the entire conversation.The issue I am facing is p...
Has anyone successfully setup Virtual Agent Bot Interconnect with custom bots? Looking to make topics and AI Search fallback available to bots created by other teams within the organization.Documentation can be hazy or confusing in some areas. While ...
Hi All, I'm still quite new to ServiceNow and have been lingering through documentation/community posts. Hoping someone a bit more seasoned can help me here. I’ve been having a bit of trouble navigating NLU & AI Search work in conjunction with one an...
Hi, It seems that there are two search fallback topic named FAQ Search fallback topic and Search Fallback topicI would like to know the difference.The former would search FAQ knowledge article only and the latter would search All type knowledge artic...
Hello experts,Do any of you have any idea on the subscriptions needed for AI search? Is it available for ITSM Standard or ITSM Pro?Or does it need another subscription set? If you have any form of link or documentations on this it would be very much ...
Hello, I configured the virtual agent api and I can see endpoint is good. However, I want to change the bot who is answering the calls. I saw there is an option to send the property "nowBotId" on the payload to identify which bot should reply. I ha...
