Resolved! Virtual agent interactions
Hi all, Does anyone know how virtual agents interaction records get created after a conversation?and if so, how to populate other fields of the interaction record depending on the conversation? Thanks
Forum Posts
live agent's capacity in use is showing as 1. though there no active work items or interactions
Hi All, I observed an weird issue where the capacity in use for an agent is showing as 1, though there are no active work items and interactions assigned to the agent, Please help me if you know any way to fix this issue. Thank you
Resolved! Virtual Agent current interaction record via script
Is there a method to get the current Virtual Agent [Interaction] record in a virtual agent script? I am trying to access the current interaction record at the end of a conversation to determine if a live chat has occurred or not (based on assigned to...
Resolved! Does anybody know how to annotate one utterance?
Hey guys,Does anyone know how to annotate a single utterance? I'm not sure how to do it. Best regards,Alik_92
Custom greetings & setup topics Configurations are not working for Non-Admin Users
Hi All,In Virtual Agent,I had a portal there I need to show greetings as per the client Requirement, when he opens the chat window, for that i had created a new record in this table "Custom greetings & setup topics" and created the greetings topic it...
How to show choice table choice in virtual agent
Hi Team,Present i am using below code to display Choice table categories, the below code is working fine to show all categories Dynamic choice input Script:(function execute() {var choiceList = global.VAChoiceListGenerator('incident', 'category'); va...
Issue with Text Bot Response
Hello everyone,I am currently using Now Virtual Agent on Slack.I have an issue where, when using a text bot response that contains HTML tags, it returns an image instead of plain text.Thank you..
Date Time component virtual agent
Hi all! I have a requirement that a person has to enter a start date + end date.I designed this adding to topic design 2 Date time components. I am unsure this is the best pratice...but now the requirement escalated to offer a better UX and when a pe...
Virtual Agent AI Search configuration
We are currently implementing the Virtual Agent, which uses AI Search to offer the user a suitable knowledge article. Since our knowledge database contains solutions in German and English, the chatbot currently provides results in both languages. Can...
fallback topic not triggering
Hi All,We have set up our Virtual agent chatbot with custom topics in our San Diego instance. We have also created our custom fallback set-up topic. The same setup topic is also configured in the 'Conversation Interface > Settings > Virtual Agent > C...
Virtual agent designer - prompt message when dynamic choice input only has 1 record found
Hi community,In virual agent designer, I have created a dynamic choice input that will search a custom table for record matching the login. I have set a prompt in the dynamic choice input.But then, if user only has 1 record, there is a strange messag...
VA Setup Topics - newly created setup topic will not display in picker on Custom Greeting & Setup
Hi, In my new Vancouver PDI, I created a new setup topic which does not display in the Custom Greetings and Setup picker. Also other topics I created do not show under the Promoted Topics picker either. Any help would be greatly appreciated. Than...
virtual agent- NLU model predicting random and inconsistent topics.
The virtual agent NLU model is giving conflicts with other topics which are changing every time. Resolving has become problematic. The conflict with other topics is random for different users for the same utterance. Note : We have more than 1 model.T...
Is it possible to target the VA search within a specific Knowledge Base/ Taxonomy Category ?
We are trying to restrict the VA topic search from a specific Knowledge base category but OOTB servicenow doesn't allow that. Does anyone knows a solution for this.
AI Search is not working in Virtual Agent in San Diego Release.
Hi, Good Day, I have configured AI search and Now assist in VA,but when i am testing in chatbot with some content which has no kb article,summary should comeup/now assist AI search should give its own content.It is not giving.instaed it is giving kb ...
