In this Virtual Agent Academy: Getting Started with Entity Recognition video at 16:23 the speaker says he will go back and demo how to give the static choice a human-readable label and then doesn't. I've tried using sys ui messages like someone in t...
Hi everyone,I have a list of utterances that are triggering incorrect topics, I have used the feedback feature to test the model and improve the prediction. Train and published it and it still triggers an incorrect topic.How can I avoid this behavior...
Hey! Wondered if anyone has manged the below yet: We have managed to get the proactive trigger to work on our CSM portal on servicenow, however we set up the URL trigger as well with our website in the URL contains "Website.namehere.com" But this i...
Dear All,I have some basic questions about NLU. I have enabled the NLU and i have created a Model/ intent then i have created the 6 utterances and also created same 6 test cases under test model and i have not created any entities under same intent. ...
I have Virtual Agent notifications turned on for a couple of years now and lately, I have been seeing the Show Notification run on phrases that have nothing to do with show notifications. Here is an example: [08:00] user name: I do not have access t...
Hi, We have a report an Incident button in our portal. When a user click on that button it should open the Virtual Agent with Report an Incident topic. we were able to Open VA on click of the button, but unable to start the topic automatically. Is th...
Hi all,I've just installed the Proactive Triggers plugin on our DEV instance. It works perfectly fine, however I have noticed that its reverted our Virtual Agent icon back to as it was OOTB. I set the icon using a style sheet attached to the Portal T...
We have identified strange results using NLU. Some expressions that are not registered in the intent are achieved with 100% reliability. In addition, by using random letters we also hit some intentions the wrong way. Even giving negative feedback on ...
Hello all, Someone decided to write a novel for an utterance that the expert feedback loop found. We had this marked as not sure and accepted some other items. After is when I attempt to train the model to complete the process and I am getting:Except...
I am trying to fill out Risk assessment for a change record with ATF. I am creating a new record in the ATF test but every time I retrieve the Risk assessment components it returns the same components but with different ID's and the ATF is returning ...
I am having a doubt that if some user books an appointment in walk-up in one location so that user should not be able to book an appointment in another location till that first location booking status is on hold any idea on this ?
It seems the Virtual Agent Chat had changed a bit when it comes to displaying the topics at the end of the chat. In Vancouver we had them centered and larger icons. In Washington DC they are adjusted to the right and smaller. Does anyone know how to ...
I'm do a lookup on this table for entity values but when I look at the table (despite more recent tests in the VA interface) the most recent rows I see were from hours ago. It should be able to do a lookup during an active conversation shouldn't it? ...
Working on Topics and this "Saved personal info" thing gets in the way!Just curious if anyone has any idea why this was a good idea to add
Hi, I am currently working on implementing a virtual agent chat icon on an external website so that users can access the virtual agent from the external site in the same way they do from our employee center or service portal. I have tested this solut...