How can I select multiple user's as watchers from Virtual Agent?

Vijaya13
Tera Contributor

I have a field called "Watcher" from create a incident topic.

So, I have added "Reference Choice" as input and I can select only one user at a time.

But I want to selete multiple user's from the list and update in the incident record.

 

I have followed the below method to select the multiple user's but it adds the one user as watcher from incident record.

Like, it takes only last selected users from the "Reference Choice"

 

find_real_file.png

1 ACCEPTED SOLUTION

There is one simple minor issue with your design, you have to use the input from the Additional Watchers below the Watcher decision. 

find_real_file.png

There are a couple of components with similar names which could have caused the confusion.

I have modified the topic name to "Add Watcher" for that component to understanding it better,

find_real_file.png

 

find_real_file.png

 

 

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17 REPLIES 17

the reason is when users click "I'm done" the create incident record action has an empty value in the watchlist and group list which is creating a null value. 

find_real_file.png 

Try this option it should work, when users click on "I'm done". create new record action and update all fields except the watch and group list. Then you can link directly to attachments. Finally, you have to amend the card component as shown below, attached XML/ 

find_real_file.png

 

I have tried that before but in some scenario we select only the watch list and skip the group watch list; in that case, if you see from incident still group watcher shows blank value. How can I tackle that?

I have created 2 separate incident record actions to avoid the null value like below:

find_real_file.png

 

But its impacting in displaying the card once incident is created.

How can I deal with this?