How do I create an Incident via the Virtual Agent?

[Aditya49]

How do I build a 'Create an Incident' use case via ServiceNow Virtual Agent? I duplicated the out of the box 'Create a Problem' but cannot find out how to change it to the Incident table. 

[Muralidharan BS · Accepted solution]

Hi Aditya,

You have to enable ITSM self service plugin to get the OOTB topics likes this. This effortlessly allow you to create new incident or check/update on the existing one. 

The plugin and details here is -  https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/itsm-virtual-agent/con...

Thanks 

[Aswini2]

Hello Murali,

I am not able to find the topic open a ticket. Can you please help me.

Thanks,

Aswini