How to active skip_load_history for Agent Chat

[Junyu]

Dear all,

I want Virtual Agent to automatically expand and start a new conversation when the user enters the portal, I know it's  skip_load_history. I tried it in Agent Chat but it doesn't work:

I want to know the correct configuration (not in service portal configuration -> widget editor).

Thanks a lot.

[Mark Roethof · Accepted solution]

Here you go:
- 2021-02-24 Toggling Virtual Agent chat client (using Agent Chat configuration!), manually, automatically, using...

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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