- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-09-2022 09:55 PM
Dear all,
I want Virtual Agent to automatically expand and start a new conversation when the user enters the portal, I know it's skip_load_history. I tried it in Agent Chat but it doesn't work:
I want to know the correct configuration (not in service portal configuration -> widget editor).
Thanks a lot.
Solved! Go to Solution.
- Labels:
-
Virtual Agent

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-10-2022 01:19 AM
Here you go:
- 2021-02-24 Toggling Virtual Agent chat client (using Agent Chat configuration!), manually, automatically, using...
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP
---
LinkedIn
Community article, blog, video list
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-10-2022 01:19 AM
Here you go:
- 2021-02-24 Toggling Virtual Agent chat client (using Agent Chat configuration!), manually, automatically, using...
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP
---
LinkedIn
Community article, blog, video list
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field