How to add additional fields to approval notifications from Virtual Agents?
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‎05-03-2022 06:56 AM
I have created new field called Summary from RITM table that will capture all the variable details. Now, I would like to add that field from approval notification which is displayed from Virtual Agent. Please see the screenshot.
Where exactly I can made this changes?
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‎10-08-2024 08:31 PM
@Muralidharan BS this is insightful, thanks did you figure out how to handle change notifications, cos I see that its showing details such as planned start date and end date, but I couldnt find an entry in sys_notification_va_content corresponding to that.