How to add additional fields to approval notifications from Virtual Agents?

Vijayr119
Tera Contributor

I have created new field called Summary from RITM table that will capture all the variable details. Now, I would like to add that field from approval notification which is displayed from Virtual Agent. Please see the screenshot.

Where exactly I can made this changes?

find_real_file.png

5 REPLIES 5

VaranAwesomenow
Mega Sage

@Muralidharan BS  this is insightful, thanks did you figure out how to handle change notifications, cos I see that its showing details such as planned start date and end date, but I couldnt find an entry in sys_notification_va_content corresponding to that.