How to add translation language in Virtual Agent

Junyu
Tera Contributor

Dear all,

 

I want to add a new translation language in Virtual Agent, such as Japanese.

I have installed i18n translation plugin,

But I don't see Japanese options. How should I operate?

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1 ACCEPTED SOLUTION

nilimadesai
ServiceNow Employee
ServiceNow Employee

Hi Junyu,

In addition to what Sandeep shared, you can also refer to this article for tips on how to translate your VA topics: 

Best Practices and How-Tos for Localizing Virtual Agent Topics

If I have answered your question, please mark my response as correct and/or helpful.

Regards,

Nilima 

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6 REPLIES 6

Community Alums
Not applicable

Hi @Junyu ,

You can currently use dynamic translation to translate VA topics or NLU models as a configuration without language plugins.

Here is your doc which you have to refer: https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/conversational-inter...

Also, it's not considered a good practice to have a "mixed language" experience in any UI, and it nearly always hurts the adoption of the new solution by the end-users if it's not consistently available in their language. If you want to learn more about it, check out one of my previous webinars available here:

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

Hi @Sandeep Dutta 

The doc you sent me is about Agent Chat but not for VA topic.

I know that dynamic translation works in Agent Chat. but it doesn't work in my case

Community Alums
Not applicable

Hi @Junyu ,

please go through this link:

 https://community.servicenow.com/community?id=community_article&sys_id=e134c27c1b773c50b09633f2cd4bc...

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

Hi @Sandeep Dutta ,

 

I am trying this way, but after the i18n plugin installed, I can't find corresponding language option in Virtual Agent -> Properties ->Translations