How to change what a VA chat card displays as header?

Nicolas Labrada · ‎01-18-2023

I'm using a "Record" type card from our Outages table to display outages to the VA users before they talk to a live agent.
The options I have are:
Card type: Record

Populate by referencing: Table

Table: Outage

Condition: Script (I'm filtering by having certain content in one of the fields of the associated CI)

Fields: some selected fields from the table record.

And that's all I have other than Node Conditions which are not set.
By default, the header of the card is using a field in the record called "Short Description":

How can I choose a different field to use as the title?
I read somewhere about scripted cards but I cannot find any documentation about that.

Thanks

These are the settings:

Muralidharan BS · ‎01-29-2023

Hi,

Yes there is scripted card renderer option, you can try this below,

var grIncident = new GlideRecord('incident');
grIncident.addEncodedQuery("caller_id=javascript&colon;gs.getUserID()^active=true^universal_requestISEMPTY");
grIncident.query();
if (grIncident.next()) {
    var title = {url : 'www.google.com', label : 'hi there'};
    var fields = ['number','opened_at'];
    var fieldToRender = new global.VaRecordCardRenderer().createFields(fields, grIncident);
    var s = new global.VaRecordCardRenderer().renderCard(title, fieldToRender);
}
return s;

Output