How to check Live agent available for a particular queue

ritu_saluja · ‎11-02-2023

If available I want to show them static choices to 1. raise a new question 2. Create HR Request 3. Chat with Live agent and if not available I want to exclude chat with Live agent choice

How can we do that

Lynda1 · ‎11-02-2023

We set the queue first

(function execute() {

vaVars.LiveAgent_application = 'hrsd';

})()

hrsd is our HR live chat queue

Then in the transfer block, we check the queue that was set (above)

(function execute() {

vaVars.availability_live = vaSystem.isLiveAgentAvailable();

})()

have a decision right after

This is if live chat is available

(function execute() {

if(vaVars.availability_live == true){

return true;

}

})()

If live chat is NOT available, we then offer to create a case

(function execute() {

if(vaVars.availability_live == false){

return true;

}

})()