How to copy chatbot conversation to worknotes ?

[Krishna73]

Hello Everyone,

I am currently working on creating an incident from chatbot using VA Topics. Here I want to copy the conversation (happened with bot) and paste it to the worknotes section of the incident.

Can anyone provide some pointers for reference.

Thanks,

Krishna

[Krishna73]

Hi Mark,

Just the chat with VA bot.

Regards,

Krishna

[Krishna73]

Not using the live agent option.

[Mark Roethof]

Oke. I don't know if that would be possible. Though, also asking myself: why wanting to copy the whole conversation? Probably, not the whole conversation is relevant.

Though, you are inserting a record, with a description. Why not add the questions + their input to the description field? This way you have full control of how/with what the description will be filled.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[Mark Roethof]

A quick test / example:

The grid + Script Variables

The Script Action "description"

Insert incident

This might be an idea. It is a bit of work, so I'm not convinced myself 🙂 Though it works fine and this way you have full control over the description or work notes or where ever you want to apply this.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[Krishna73 · Accepted solution]

Hello Everyone,

I got the solution for this. I just wrote this script- "gr.work_notes = vaSystem.getTranscript();" in the Utility script action, and it worked. Thank you Ashutosh for the heads up.

Sharing this with you all, it may help anyone.

Regards, 

Krishna