How to copy chatbot conversation to worknotes ?

[Krishna73]

Hello Everyone,

I am currently working on creating an incident from chatbot using VA Topics. Here I want to copy the conversation (happened with bot) and paste it to the worknotes section of the incident.

Can anyone provide some pointers for reference.

Thanks,

Krishna

[Ashutosh Munot1]

Hi, Are you using Virtual Agent chat and interaction? If yes then the whole chat summary is available in Transcript field on Interaction record. Thank you, Ashutosh

[Krishna73]

Hi Ashutosh,

I have just created the topics and workflow to interact with bot. Could not able to find a single record under interaction table.

Regards,

Krishna

[Ashutosh Munot1]

Hi,

This are two table which i know the conversation is stored:

sys_cs_message

sys_cs_conversation

Thanks,

Ashutosh

[Mark Roethof]

Hi there,

To clarify, this is about when having a chat with a live agent? Or is this only about a chat with the virtual agent and creating a record (incident)?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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