How to copy chatbot conversation to worknotes ?

Krishna73 · ‎11-29-2019

Hello Everyone,

I am currently working on creating an incident from chatbot using VA Topics. Here I want to copy the conversation (happened with bot) and paste it to the worknotes section of the incident.

Can anyone provide some pointers for reference.

Thanks,

Krishna

Krishna73 · ‎11-29-2019

Hello Everyone,

I got the solution for this. I just wrote this script- "gr.work_notes = vaSystem.getTranscript();" in the Utility script action, and it worked. Thank you Ashutosh for the heads up.

Sharing this with you all, it may help anyone.

Regards,

Krishna

View solution in original post

Ashutosh Munot1 · ‎11-29-2019

Awesome. Please close this thread by marking answer correct. Thanks, Ashutosh

Mark Roethof · ‎11-29-2019

Nice one the vaSystem.getTranscript()!

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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jdumlandt · ‎04-16-2020

I'm looking to have similar functionality, what do you mean by Utility Script Action? Where did you enter this script?

Krishna80 · ‎05-05-2020

can you please help me with the full details of the script I tried your script but its not working

Krishna80 · ‎05-07-2020

Hi,

can you please elaborate the script I have added the

"gr.work_notes =vaSystem.getTranscript();" in utility script action but nothing is happening

please explain the process briefly

Regards,

KC