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‎11-29-2019 12:19 AM
Hello Everyone,
I am currently working on creating an incident from chatbot using VA Topics. Here I want to copy the conversation (happened with bot) and paste it to the worknotes section of the incident.
Can anyone provide some pointers for reference.
Thanks,
Krishna
Solved! Go to Solution.
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‎11-29-2019 06:55 AM
Hello Everyone,
I got the solution for this. I just wrote this script- "gr.work_notes = vaSystem.getTranscript();" in the Utility script action, and it worked. Thank you Ashutosh for the heads up.
Sharing this with you all, it may help anyone.
Regards,
Krishna
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‎05-05-2020 04:01 AM
Hello Krishna,
Can you please elaborate some details about the script, I see that you have mentioned to write the script in utility script action
1)where I should place the utility script action, is it after creation of incident of before creation of incident?
2)Also can you please mention the full script with full details?
3)I tried with some your script and some other too but still I m unable to capture the transcript please help me with full details.
Regrads,
KC
