how to disable the " what's your issue or request?Or take a look at what i can help today" in virtual agent chat

[Reddy34]

Hi All,

i wanted disable the what's your issue or request?Or take a look at what i can help today greeting message in virtual agent. 

but I wanted to display show me every thing 

see blow screen short.

Kindly suggest me .

[Reddy34]

Hi Prakash,

see below

[Mark Roethof]

So what's the issue? You are only showing an image, no explanation, nothing.

Did you deactivate the out-of-the-box topic? Did you duplicate the out-of-the-box topic? Did you apply the changes that I mentioned earlier?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[Reddy34]

Hi Mark,

I have tried with your suggestion , see below

but in portal ,

Kindly suggest me on this

[Mark Roethof]

Which greeting topic did you exactly duplicate? As there are multiple ones out-of-the-box. Then I can try to reproduce. My previous answer was based on the "Greetings." topic which would result in:

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[Mark Roethof · Accepted solution]

Or share your topic, because it also shows other messages. You clearly modified more on the topic?

Anyway, you can also just change the text to anything you'd like:

vaSystem.sendTopicPickerControl(gs.getMessage('Whatever message you want!'));

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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