how to disable the " what's your issue or request?Or take a look at what i can help today" in virtual agent chat

[Reddy34]

Hi All,

i wanted disable the what's your issue or request?Or take a look at what i can help today greeting message in virtual agent. 

but I wanted to display show me every thing 

see blow screen short.

Kindly suggest me .

[Mark Roethof]

Hi there,

The second message (marked yellow) is part of the Topic Picker. So you can't remove that one. What you can do, is change it's content. For example, having the sentence used in the first message, in the message which is part of the Topic Picker. 

The first message can be removed, as that's just a Bot Response Text.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

---

LinkedIn
Community article, blog, video list

[Mark Roethof]

It concerns this part of the Greeting Topic:

So remove the Bot Response Text, and change the text used in the Script for Send Topic Picker. If you are working with a copy of the out-of-the-box Topic, this could be the new script:

(function execute() {
    
    vaSystem.sendTopicPickerControl(vaVars.greeting_message);

})()

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

---

LinkedIn
Community article, blog, video list

[Reddy34]

Hi Mark,

Thanks for response.

could you please show me what script and where i need to change the script .

i have tried with the send topic picker script but no use.

kindly suggest me.

[Mark Roethof]

I shared it the previous comment right?

What's unclear on that? Or can you share what you've got now?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

---

LinkedIn
Community article, blog, video list