how to disable the " what's your issue or request?Or take a look at what i can help today" in virtual agent chat

[Reddy34]

Hi All,

i wanted disable the what's your issue or request?Or take a look at what i can help today greeting message in virtual agent. 

but I wanted to display show me every thing 

see blow screen short.

Kindly suggest me .

[Reddy34]

Thanks Mark,

is it possible to make bold and putt some text in quotes.

eg: Hi I am your 'Virtual' agent.

like i wanted to display.

[Mark Roethof]

Can you please first answer if your previous question was fixed?

Also I'm helping you here (for free). So it would be nice if you mark some answers as helpful.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[Reddy34]

Thanks Mark. Marked helpful

Kindly let me know the how to make below format

eg: Hi I am your 'Virtual' agent.

[Reddy34]

Hello mark,

kindly let me know how to make text like below,

eg: Hi I am your 'Virtual' agent.

[Mark Roethof]

I don't think that possible within the vaSystem.sendTopicPickerControl. If you apply plain HTML it won't be applied:

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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LinkedIn
Community article, blog, video list