how to disable the " what's your issue or request?Or take a look at what i can help today" in virtual agent chat

Reddy34 · ‎08-04-2021

Hi All,

i wanted disable the what's your issue or request?Or take a look at what i can help today greeting message in virtual agent.

but I wanted to display show me every thing

see blow screen short.

Kindly suggest me .

Mark Roethof · ‎08-05-2021

Or share your topic, because it also shows other messages. You clearly modified more on the topic?

Anyway, you can also just change the text to anything you'd like:

vaSystem.sendTopicPickerControl(gs.getMessage('Whatever message you want!'));

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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View solution in original post

Dilip Kunreddy · ‎09-13-2023

Is it possible to hide the entire message "what's your issue or request?Or take a look at what I can help with" in the Agent Chat lite versions without updating the topic. I tried updating the message but I want to remove that totally.

Kishor O · ‎05-03-2024

@Dilip Kunreddy could you able to remove that message entirely?