How to do MS Teams integration on Agent Workspace

Neeta1 · ‎03-23-2022

Hi ,

Can some one please suggest how to enable MS Teams dial out feature on Agent Workspace ?

Please share document /steps/video for the same ?

Thank you.

Victor Chen · ‎03-23-2022

Hi, you'll most likely find what you need here in our documentation for the ITSM integration with Teams, which includes our connectors for Agent Workspace interactions: https://docs.servicenow.com/bundle/sandiego-employee-service-management/page/product/sn-teams/concep...

Michael South · ‎03-23-2022

Video playbook would be good help!

Neeta1 · ‎05-06-2022

Hi Victor,

Thanks for sharing the document.

Could you please suggest any video to enable the MS Teams chat on Agent Workspace ?

We already have MS Teams integration available on Incident via caller name (via UI Macro).

We need the same functionality on Agent Workspace.

It seems UI macros are not supported on Agent Workspace.

Can you suggest any alternative way or suggestion ?

Thanks for your help.

rajeev17 · ‎05-10-2022

Hi Neeta,

Please go through below link :

Regards,

Rajeev