Response template is not visible to the user in Agent Workspace

Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-10-2022 01:14 AM
Hi, I have created a new response template and mapped it with the 'chat' channel, but this response template is not visible to the agents in the agent workspace.
I have impersonated with admin in agent workspace and admin is also not able to see the response template in workspace.
Need help in knowing what exactly I am missing here
Labels:
- Labels:
-
Agent Chat
-
Virtual Agent
1 REPLY 1

Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-10-2022 03:58 AM