I have integration setup, Its integration with external knowledge base. I am having issue where when we get the response back from that knowledge base Virtual agent topic is not able to display the content in the same format as in the source. Links are not coming as expected. At present I am using spit function to get the links. its only working when we have only one link embedded the response. When there are a multiply links some of words are being cut off and I can not seems to find the solution for it.
"Test is currently used for Test Accounts only. There are 3 group accounts used in RI: - Group accounts are universal across company code and are marked as Key accounts so needs to be reconciled monthly. For additional questions, please [click here](https://someurl.com/test') to submit a service request to our **TestSetup** team."
Where [click here] is not clickable but its given separate. We want those links to be clickable as they are defined in the external source in this case [click here] should be just hyperlink.
This is my script include that being used :
var request = new sn_ws.RESTMessageV2();
request.setEndpoint(endpoint);
request.setHttpMethod('POST');
request.setRequestHeader("Authorization", endpointkey);
request.setRequestHeader("Content-Type", "application/json");
var body = {
'question': vaInputs
};
var bd = JSON.stringify(body);
request.setRequestBody(bd);
var response = request.execute();
gs.log(response.getStatusCode());
gs.log('SB '+response.getBody(), 'SB');
var parser = new JSONParser();
var parsedData = parser.parse(response.getBody());
var data = parsedData.answers[0].answer;
var info = data.split('[');
//info[0]
var str = data.split(')');
var len = str.length-1;
var tail = str[len];
var ex = data.split('[');
var keyword = [];
for (var i = 1; i <= ex.length - 1; i++) {
var getKeyword = ex[i].split(']');
// keyword = keyword + getKeyword[0] + '\n';
keyword.push(getKeyword[0].toString());
}
var getHttps = data.split('https');
var link = "https";
var getLink = '';
var links = [];
for (var j = 1; j <= getHttps.length - 1; j++) {
getLink = getHttps[j].split(')');
//links = links + link + getLink[0] + '\n';
links.push(link + getLink[0].toString());
}
var code = "";
var l = '';
for (var a = 0; a < links.length; a++) {
code = code + '<div>' + '<a href='+links[a]+' target="_blank">' + keyword[a] + '</a>' + '</div>';
}
return info[0]+' '+ code + tail;
//return info[0] + '\n'+keyword+links;
},
type: 'QnA_Maker_Utils'
Here is topic property : I am taking user input passing to API call
API link list value expression :
var resp = new global.QnA_Maker_Utils().QnAMaker(vaInputs.qna_maker.toString())
return resp;
If anyone has done anything similar please put some guidance so I can get this going thanks!
Thanks,
Shodi
Ah I see, I misread your question.
You could use a Bot Response text, and in the script return HTML. For example, I just only scripted a <a href>, which gives me a clickable link. Obviously you could have multiple links, etc. What ever you want.
Code could already be as simple as:
(function execute() {
return "<a href='https://developer.servicenow.com/blog.do'>LINK</a>";
})()If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP
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