How to find what intents are triggering a topic block?

[brianmccargar]

This is a question in regards to the Virtual Agent Analytics, and the Topic section. We are looking at the most used topic, I will call it Topic A.
There is no way Topic A should be the most used topic, in our environment. So I have been asked is there any way to find out what intents are triggering Topic A. We suspect it is being returned as a topic for other intents then just the intents topic A was intended for. I just need to know who to find/determine what the end user typed in the virtual agent to get virtual agent to bring up that topic.

[Tricia Cornish]

Hi Brian - 
In the same Conversational Analytics dashboard, there is also Model Performance available from the NLU Prediction which will show multiple utterances and intents. 

I believe this information is coming from the open_nlu_predict_feedback table, which records utterances, predicted topics and what was shown/not shown to the user (and then what was selected or auto-selected). For Topic A, it might be easier to review the data in the table, inquire on Topic A being shown to see the utterances where it might've hit.

 

[Tricia Cornish · Accepted solution]

Brian, your title indicates topic blocks but your text is just topic. For topic blocks, there is the "parent topic breakdown" visual (San Diego). In my example, I have an IT Ticket topic block, called from 3 topics.