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Unable to train NLU due to attachment size limit

I have a customer who has set the property com.glide.attachment.max_size to 5MB as part of a requirement they have to limit attachment sizes for an integration they have.  Whilst in itself - that would appear ok, it has prevented us for implementing ...

APW by Tera Contributor
  • 386 Views
  • 1 replies
  • 0 helpfuls

virtual agent

Hi everyone, I have a question regarding the AWA Work Assignment & Interactions for Virtual Agent.  When an agent is not available (i.e outside of his business hours). Is there a way to view that information in the Interactions ? Is there a column in...

Manasa_116 by Tera Contributor
  • 586 Views
  • 5 replies
  • 0 helpfuls

Virtual Agent "start new conversation" button disabled

I have greeting topic where I have 4 options. For 2 (another static choices) I dynamically start topic based on selection.when topic finished (I'm asking some questions) goes to greeting and then closing topic.For other 2 I just show some info . Then...

js20 by Mega Guru
  • 428 Views
  • 1 replies
  • 0 helpfuls

How to get the Status code from Flow action

Hi Team, I am using Rest message in flow action and getting external site responses to show in virtual agent successfully.The challenge here is the https status code is showing in virtual agent. please find the below screenshots.1.2.3.4. In Virtual a...

AnilM99_0-1711538740174.png AnilM99_1-1711538838896.png AnilM99_2-1711538868169.png AnilM99_3-1711538907412.png
AnilM99 by Tera Expert
  • 644 Views
  • 3 replies
  • 0 helpfuls

Training ITSM NLU model error

Hi everyone I've noticed none of the NLU utterances are working while testing the bot, and the topic only "runs" when I selected the topic from the "show me everything" button. I'm starting to believe the NLU model isn't working as it's not picking u...

How to show external site results in chat bot?

Hi Team,1. I created rest message and getting the result from external site.Requirement: How to show the results along with KB articles and catalogs 2.a. As of now, I load the response (REST Message response) to the custom table using Flow Designer.b...

AnilM99 by Tera Expert
  • 355 Views
  • 1 replies
  • 0 helpfuls