Is there a method to get the current Virtual Agent [Interaction] record in a virtual agent script? I am trying to access the current interaction record at the end of a conversation to determine if a live chat has occurred or not (based on assigned to...
Hey guys,Does anyone know how to annotate a single utterance? I'm not sure how to do it. Best regards,Alik_92
Hi All,In Virtual Agent,I had a portal there I need to show greetings as per the client Requirement, when he opens the chat window, for that i had created a new record in this table "Custom greetings & setup topics" and created the greetings topic it...
Hi Team,Present i am using below code to display Choice table categories, the below code is working fine to show all categories Dynamic choice input Script:(function execute() {var choiceList = global.VAChoiceListGenerator('incident', 'category'); va...
Hello everyone,I am currently using Now Virtual Agent on Slack.I have an issue where, when using a text bot response that contains HTML tags, it returns an image instead of plain text.Thank you..
Hi all! I have a requirement that a person has to enter a start date + end date.I designed this adding to topic design 2 Date time components. I am unsure this is the best pratice...but now the requirement escalated to offer a better UX and when a pe...
We are currently implementing the Virtual Agent, which uses AI Search to offer the user a suitable knowledge article. Since our knowledge database contains solutions in German and English, the chatbot currently provides results in both languages. Can...
Hi All,We have set up our Virtual agent chatbot with custom topics in our San Diego instance. We have also created our custom fallback set-up topic. The same setup topic is also configured in the 'Conversation Interface > Settings > Virtual Agent > C...
Hi community,In virual agent designer, I have created a dynamic choice input that will search a custom table for record matching the login. I have set a prompt in the dynamic choice input.But then, if user only has 1 record, there is a strange messag...
Hi, In my new Vancouver PDI, I created a new setup topic which does not display in the Custom Greetings and Setup picker. Also other topics I created do not show under the Promoted Topics picker either. Any help would be greatly appreciated. Than...
The virtual agent NLU model is giving conflicts with other topics which are changing every time. Resolving has become problematic. The conflict with other topics is random for different users for the same utterance. Note : We have more than 1 model.T...
We are trying to restrict the VA topic search from a specific Knowledge base category but OOTB servicenow doesn't allow that. Does anyone knows a solution for this.
Hi, Good Day, I have configured AI search and Now assist in VA,but when i am testing in chatbot with some content which has no kb article,summary should comeup/now assist AI search should give its own content.It is not giving.instaed it is giving kb ...
I have enabled nlu and ai search for the bot. So i understand that if VA doesn't find any topic related to user query, it goes to ai-search fallback and then to contextual search. But in testing I see ai search topic calls contextual search everytime...
Hello everyone! So, I have an issue with fallback topics. I created a menu with Static Choice and enabled the "Conversation Switching" option. But when the user types something different that doesn't match an intent or menu option, the IA Search Fall...