How to add End Conversation button in teams
Hi Team,Is it possible to add a END conversation button in teams look like portal Thanks Anil!
Forum Posts
How to phrase the questions to get Now Assist Q&A Genius Result?
Hi, Our company has enabled Now Assit and I'm doing the test for Now Assist Q&A Genius Result. I noticed that when I search with some stop words, it will affect the Genius Results. Is it expected? For example, "install adobe acrobat " and "how to ins...
Microsoft Teams integration multiple instances
We have integrated our instance with Teams (Single tenant), now we are looking to connect our dev instance to Teams using self configured bot , can single tenant instance use Self configured app and Pre published app at a time ? Production will be co...
Is NLU Service Disabled on Developer Instances?
Hi all,I'm trying to test out the Virtual Agent and NLU Service features on my developer instance but running into an issue. I have upgraded my instance to Vancouver and enabled the Virtual Agent service. However, when I navigate to the NLU models co...
Live Agent Skip Show Me Everything
I have a use case where I'm using a pre-chat survey to route a user to a certain assignment group for agent chat. I want to be able to have the bot connect the user to an agent directly after answering the survey, without having to click "show me eve...
Resolved! NLU: Extract Word from Utterance
Hello everyone, If I have an utterance like: What is the temperature in X How do I make "X" dynamic. In other words, "X" can be anything. Eg: What is the temperature in Toronto; What is the temperature in Bangkok; What is the temperature in Atlanta W...
Creating Incident with Virtual Agent Designer
Hello all, I am just starting to dip my toe into this particular pool. I have the necessary plugins installed, and I can in fact create an incident via the virtual agent. However, it appears that it creates a Universal Request, which appears to be ...
Resolved! Unable to create cases in consumer service portal for the virtual agent
"In the Virtual Agent Designer, all functionalities are operating smoothly across every topic block and even during preview sessions. However, despite this seamless functionality, I am encountering an issue where I am unable to create a case within t...
Hiding Virtual Agent based on condition (not using user criteria plugin)
I am looking to hide OOB Virtual agent on portal based on condition for logged in user.I am looking assign below value data-flag= false (this value set from script include based on some user values and conditions through properties)Note not using ...
Show only French articles based on France users in Virtual agent
I am trying to filter out the English Language articles and show only French articles for France users in Virtual agent. I am using the OOB Virtual agent flow 'Search Fallback Topic' which uses the default contextual search Topic block. I have create...
Which table contains on call schedules in ServiceNow?
I would like to know who is the primary and secondary roster contact details for a specific day. I've some community and docs search but couldn't able find the right table which stores these schedules. Could anyone let me know the table which contain...
Virtual Agent and Record Producer
So my requirement is that when logging an incident through VA, that the user is given the same set of questions to answer in sequence, as when logging an incident through service portal, which uses the reord producer to populate all the fields. Any i...
Resolved! GenAI controller, NowAssist, On-prem LLMs connect
Couple of questions on GenAI on the Platform Does NowAssist, require GenAI Controller to connect LLMs (NowLLM, OpenAI, Azure)Is there a roadmap for GenAI Controller to connect to third party LLMs, eg on-prem finetuned Llama?
no need of this message in VA
i dont want to show this message when enter any wrong text or some unknow word
Resolved! Removing old disabled intents in VA NLU models
Hi,we've been running VA for sometime now and evolved over time. We now have a number of disabled unattached intents in our IT model. I'd like to do some house keeping and actually delete these old intents. Is this safe and what are the chances of a...
