How to get portal url in virtual agent script

[kamer]

Hi,

I have a requirement to get the portal URL in virtual agent script.Like i need to check weather its HR portal or IT Portal in greetings message topic.

[Mark Roethof]

Hi there,

See this article I wrote a few weeks back with detailed explanation on how you can achieve this. With: vaContext.
Virtual Agent - Conditions based on different Service Portals

The article is on conditions, though principle is the same.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Gowrisankar Sat]

Awesome! Bookmarked.

[Mark Roethof]

Snipped from the article:

Virtual Agent scripts - Context variables

From the Docs:
"You can use variables in system parameters within the web client URL. These variables can be used anywhere in the conversation using the vaContext object. Use these options to create links to Virtual Agent with predefined variables.

https://<instance>.service-now.com/$sn-va-web-client-app.do?sysparm_city=rome

The example link contains a parameter, sysparm_city=rome. In addition to opening a Virtual Agent conversation, using this link creates a variable called city with a value of rome. This variable can be accessed in a script using vaContext.city."

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[kamer]

Basically i have a requirement to route live agent to particular queues from connect support option.So greeting message is start of conversation so i am writing script in its condition as below

if(vaContext.portal=='ITServices') {

    return vaVars.LiveAgent_queue='7ae3eb0bdbcc10d0f612df9b5e9619a3';

}

if(vaContext.portal == 'hrportal'){

    return vaVars.LiveAgent_queue='f4d701b1b3900300f7d1a13816a8dc8e';

}

This is routing only to IT queue.