How to Implement Topic Recommendations

[Amy Lind1]

Does anyone have experience working with the Topic Recommendations plugin for Virtual Agent? I'm curious on how best to design and implement custom topics that have been identified using the analysis. 

Since this feature requires a minimum of 10K records and sub-prod environments typically do not hold production data anyway, the process seems to defy the normal process for promoting from Dev up to Prod.  Are Implementers importing 10K records into their lower environments or is there a more efficient way that I'm overlooking?

TIA

[Amy Lind1]

That is true. However, thoroughly testing topics, depending on the topic flow, may have to result in the creation of a test record, which is less than ideal in the Production environment. Is there no other recommendation from ServiceNow than to test in Prod?

[Victor Chen]

That's a good point, unfortunately, I don't see another way. 

Moving backwards a bit, have we considered importing analysis data to a sub-Prod instance so that you can do your analysis there?

[Amy Lind1]

Yes, that was something we considered for the first release (one time import), but it is not sustainable for future topic recommendations.