Virtual Agent integration with Workday

[Chris Davis1]

Hello,

I have the following three questions regarding the ServiceNow virtual Agent and Workday integration..

1. Is it possible for employees to request time off, view time off balances, and view holiday schedules.?

2. Can employees search profiles and access or change their personal information, such as employee ID, hire date, and work location?

3. Can employees can access compensation information and tax documents?

If there is an article or documentation on the above please let me know.

Thanks!

[Paul Curwen · Accepted solution]

You can review all of the OOTB Virtual Agent for HR Service Delivery capabilities here. 

https://docs.servicenow.com/bundle/rome-employee-service-management/page/product/human-resources/con...

Everything mentioned above would be technically possible. 

[Chris Davis1]

Thank you!

[Victor Chen]

You can use IntegrationHub spokes to retrieve and update data in the Virtual Agent, and we have a Workday spoke. https://docs.servicenow.com/bundle/sandiego-application-development/page/administer/integrationhub-s...

[Chris Davis1]

Thank you!