How to initiate Live chat on clicking on button

[Neeta1]

Hi Experts,

Is there any way to initiate the Live chat on button clicking  ?

Already Virtual agent has been configured on portal and now the requirement is on particular form button in portal Live agent chat should start.

Can someone please suggest how to implement this requirement ?

Thanks in advance.

[Community Alums]

Hi Neeta,

I have never heard of someone enabling Live chat over a form.

You can configure it on Portals through virtual agent or you can use it in Workspaces but not on any form.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Muralidharan BS]

Hi Neeta,

When Agent chat is enabled, the VA icon will be visible on all the pages. 

To enable this go to Service Portal - Agent chat. 

See below image

does this work for you?

[Neeta1]

Hi Murali,

Actually requirement is Live chat should initiate on clicking on button , Live chat option is not directly available currently in Virtual agent flow.

[Muralidharan BS]

It is possible.

if you are using connect chat then this is the url, you can embed this url in macros on your form. 

- https://instance.service-now.com/$chat_support.do?queueID=f4d701b1b3900300f7d1a13816a8dc8e

replace the sysid from chat_queue.

if you are using Agent chat, then the url is 

- https://instace.service-now.com/$sn-va-web-client-app.do?sysparm_topic=ce2ee85053130010cf8cddeeff7b12bf

sysparm_topic is the topic sysid of the liveagent support from sys_cs_toipc table. 

Thanks