I'm looking for feedback from users who are being forced to move from Connect Support to Agent Chat via Workspace. This might be because they want to use the Next Experience UI or MS Teams integration for Virtual Agent - both of which are incompatibl...
I am attempting to use the AI Search Topic Block inside another VA topic. I created a user input node for a user to enter a search string, and then immediately after inserted the AI Search topic block and am passing the user search term to the AI Sea...
I'm trying to do the exercise at https://developer.servicenow.com/dev.do#!/learn/learning-plans/utah/servicenow_application_developer/app_store_learnv2_virtualagent_utah_exercise_interact_with_a_user But clicking Test in Studio brings up the Default ...
How to add Agent chat widget into requested item page when particular item is selected in native page not from Service portal.
Hello, I am wanting to add a condition in my virtual agent topic where if the topic was triggered from an NLU, then perform certain actions, if a user manually selects it, then skip those steps. How do I check that in the designer? Any suggestions a...
Dear all, I have seen a very cool demo about virtual agent done by servicenow: When you type any request at the beginning of the virtual agent(such as business travel), It can automatically recognize whether you are looking for an related article, a...
Hi everyone, I would like to limit the number of characters a user can input in a chatbot.For instance, if a user inputted over 200 characters, the alert message would show up in a chatbot. I tried to create a Virtual Agent Designer by using Script A...
Before I open a Hi case, I am seeing if anyone noticed this and if there is a way to correct it. We are on Washington DC and Patch 4. I noticed the All Topics button is really small. We renamed it to Common Topics and this is how it appears. I notice...
Hello,For my current implementation, we have a customized Greeting where the users see a choice list. We want to provide now "Show me everything" as an option in the choice list.I wanted to check if it is possible to replicate the "Show me everything...
Hi all, Here's the widget called "Request Help Channels" and after click "Chat" it will show a new Virtual Agent with a new topic conversation: There are two questions from my side: 1. Where does the topic of this new VA come from? Can I find it in ...
Hi, all!We are trying to consolidate multiple Service Portals into an Employee Center. Now, each service portals have individual virtual agent flow by using chat experience, that is, we set each conditions below:Service Portal A: Portal is [suffix A]...
Hello everyone, Are metrics captured for how many times a knowledge article is viewed from Virtual Agent, i. e. where a knowledge article is presented to a user through VA and they click on it?
Hello everyone, Whenever I transfer a model from one instance to another (using update sets and the "Add To Update Set" utility), it doesn't transfer as I expect. Let's assume that both prod and non-prod are identical. If I delete an intent from non-...
Hey everyone, I am new at NLU implementation. I am struggling to understand the topic of entity in NLU model. Please if someone can provide with examples to understand Entity topic it would be helpful. Also i not able to understand how does entity he...
This is my create request/incident script: (function execute() { var caller = vaInputs.caller; var short_desc = vaInputs.short_description; var urgency = vaInputs.urgency; var desc = vaInputs.description; var cmdb_ci = vaInputs.cm...
