How can we modify the message that appears when enabling the "Allow Transcript Download" feature?
We would like for it to say" "You can download the transcript of this conversation for future reference" This is so that users know that if they don't download it and chat history is removed, they won't be able to refer to it in the future unless they download it.
Thank you.
We added a new message in the table sys_ui_messages.list
The Key remained the same as the original message "You can download the transcript of this conversation" so that the VA knows to refer to it in order to display the new message.
Then, on the message field we added the modified message we wanted "You can download the transcript of this conversation for future reference". This way when the tool has the "enable transcript download" checked, the new message appears.
Hi
Not sure where it comes from but you can try to create entry in Message table like below and see if that works.
We added a new message in the table sys_ui_messages.list
The Key remained the same as the original message "You can download the transcript of this conversation" so that the VA knows to refer to it in order to display the new message.
Then, on the message field we added the modified message we wanted "You can download the transcript of this conversation for future reference". This way when the tool has the "enable transcript download" checked, the new message appears.
