How to modify transcript download message?

[Yasmin]

How can we modify the message that appears when enabling the "Allow Transcript Download" feature?
We would like for it to say" "You can download the transcript of this conversation for future reference" This is so that users know that if they don't download it and chat history is removed, they won't be able to refer to it in the future unless they download it. 

Thank you.

[Musab Rasheed]

Hello Yasmin,

I'm surprised you marked your own answer as correct even though I provided you solution Initially. 🙂 if you feel my first reply was the one because of which you achieved this requirement mark my answer as correct.

Regards

[Yasmin]

Changing the message on the key field as you suggested did not result as the tool wasn't able to identify it and display it. Your reply provided a broad suggestion to  just add a new message "and see" which does not provide clear instructions on how to achieve the linkage between the download feature and the message. It also did not specify the table. I would recommend to provide full details to truly help users achieve what they are needing in order to provide a good experience to our customers which is what we al ultimately after. Thanks.

[Mark Roethof]

Hi Yasmin,

Didn't notice your question before. Just wanted to share the method I use for situations like these. Works most of the time for me.
- 2021-05-18 Q: Help!!! (How) can I translate this? A: Have you had a look at I18N Debugging?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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