How to translate "Scripted Response" in Virtual Agent?

[Junyu]

Dear all,

I am following the doc. to translate for Virtual Agent:

https://community.servicenow.com/community?id=community_article&sys_id=e134c27c1b773c50b09633f2cd4bcbde

But I found that it doesn't work for "Scripted Response" (in Virtual Agent -> Languages -> Translations, it doesn't show "Scripted Response" so I can't edit (translate) it).

How can I translate the script response?

[Junyu]

I mean here:

In Rome version here is Web Client option and I can see some tab like "MSG".

[Mark Roethof]

"Next step I want it to be able to translate according to the preferred language, what should I do?"

vaContext.getRequesterLang() is the preferred language of the user. So not sure what you are asking here that would be different?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Junyu]

Hi @Mark Roethof ,

I mean where should I go to edit the template for the corresponding language?

For example, the preferred language is German, so where to edit the corresponding German for this reponse text?

I need to translate:

'We only have: \"{0}\" as your next decision, please click \"Yes\" to continue.'

Regarding debug I mean here:

In Rome version here is Web Client option and I can see some tab like "MSG".