How to update search placeholder text in ESC portal after enabling Now Assist for Virtual Agent?

Kapil Khedkar
Tera Contributor

Hi,

I have recently enabled Now Assist in Virtual Agent skills in my instance. After that, I noticed that the search bar placeholder text in the ESC portal changed to:

"Ask Now Assist for help or search"

I would like to update/modify this placeholder text to something more custom for our users.

I have already checked sys_ui_message and tried cache.do, but that doesn't seem to apply here.

Could anyone guide me on:

1. Where this placeholder is being controlled in the ESC after Now Assist is enabled?

2. Whether it is configurable from the Search Application/ Search Profile settings?

 

Thanks in advance for any pointers.

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