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I want to update the default fallback topic to my own topic, however, I can't find my topic in the "custom topic" list, what's the criteria for displaying my own topic in the fallback topic selection list? THanks.
Please Accept the solution if it assisted you with your question & Mark this response as Helpful. Regards Tanushree Maiti ServiceNow Technical Architect LinkedIn: https://www.linkedin.com/in/tanushreemaiti
