How to update the Virtual Agent Launcher Icon in Employee Center?

Lisa71
Tera Expert

2 weeks ago

How to update the Virtual Agent Launcher Icon in Employee Center? See screenshot. 

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8 REPLIES 8

Ankur Bawiskar
Tera Patron
In response to Lisa71

2 weeks ago

@Lisa71 

where exactly do you want the icon to be changed?

share proper screenshots

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Tanushree Maiti
Kilo Patron

2 weeks ago

Hi @Lisa71 

 

Check this video :

https://www.youtube.com/watch?v=FviIguQQmV4

 

Just do the same for esc portal.

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
How to change the Virtual Agent Icon in the Service Portal widget in ServiceNow
How to change the Virtual Agent Icon in the Service Portal widget in ServiceNow
youtube.com/watch?v=FviIguQQmV4
Often times we get requirement to change the icon on the Virtual Agent. This is very straight forward and we need to follow some easy steps to achieve this. -------------------------------------------------------------------------------------------------- 00:00 - Introduction 00:11 - Add SVG ...

Lisa71
Tera Expert
In response to Tanushree Maiti

2 weeks ago

This is the perfect video, thank you. I just can't upload the .svg file like the video and need to find how to update the next experience employee center theme. 

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Dr Atul G- LNG
Tera Patron

2 weeks ago

Hi @Lisa71 

 

You can do this by updating the portal theme and setting the $now-sp-nass-FAB-icon variable.

$now-sp-nass-FAB-icon: url('/your_icon.png');

 

 

https://www.servicenow.com/community/virtual-agent-forum/how-to-change-now-assist-virtual-agent-icon...

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