how to use contextual search in virtual agent . Trying to build a faq bot - adding 5 faqs and that should reflect in virtual agent

[V_5]

1)Trying to add 5 FAQS in knowledge base 

2)That should reflect in service now virtual agent

3)Tried with contextual search.But couldnt progress

pls suggest the right way to proceed

[V_5]

I dont want the other responses - I need only "It is  a chatbot " . Can this be customised ?

[Muralidharan BS]

You can, change the limit value to 1. default is 3.

[V_5]

Thank you . I changed the limit. It is working .Is there a way to use NLU model and contextual search in the same topic flow ? Can you throw a light to my doubt ?

[Muralidharan BS · Accepted solution]

Glad, above is just one way of doing. And yes there is NLU which is more efficient in understanding the query. 

You can refer how to setup NLU etc here - https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/administer/virtu...

If this thread answered your query, kindly close this by marking the correct answer. 

[V_5]

Ok . Sure . I will mark it and close this . 

Instead of redirecting to the article page as hyperlink . I need the entire answer in the chatwindow itself. Can it be done ?

Suppose my question is "BitLocker Network Unlock " 

Answer is "BitLocker Network Unlock enables easier management for BitLocker-enabled desktops and servers that use the TPM+PIN protection method in a domain environment. When a computer that is connected to a wired corporate network is rebooted, Network Unlock allows the PIN entry prompt to be bypassed. It automatically unlocks BitLocker-protected operating system volumes by using a trusted key that is provided by the Windows Deployment Services server as its secondary authentication method."

I want this answer in chat window itself ,instead of redirection . 

Is this possible ?