how to use contextual search in virtual agent . Trying to build a faq bot - adding 5 faqs and that should reflect in virtual agent

[V_5]

1)Trying to add 5 FAQS in knowledge base 

2)That should reflect in service now virtual agent

3)Tried with contextual search.But couldnt progress

pls suggest the right way to proceed

[V_5]

I tried this. How to add my list of 5 FAQS here

[V_5]

[V_5]

My doubt is ,,,

If my 1st faq is 1)What is service now virtual agent ? I want response only as " it is a chatbot"

Where to add this ? What will be the sys id ? From where it should be taken? 

[Muralidharan BS]

There are atlest two ways to achieve it. 

1. Direct reply (use the bot response - text). and type in your response " it is a chatbot". For this you have to create a specific topic.

2. create knowledge article called "What is service now virtual agent" add the answer in short description. Now the above contextual search will display the result if you type "What is service now virtual agent". 

[V_5]

Is this the correct way of creating knowledge article?