how to use contextual search in virtual agent . Trying to build a faq bot - adding 5 faqs and that should reflect in virtual agent

V_5 · ‎08-19-2020

1)Trying to add 5 FAQS in knowledge base

2)That should reflect in service now virtual agent

3)Tried with contextual search.But couldnt progress

pls suggest the right way to proceed

Muralidharan BS · ‎08-19-2020

Glad, above is just one way of doing. And yes there is NLU which is more efficient in understanding the query.

If this thread answered your query, kindly close this by marking the correct answer.

V_5 · ‎08-19-2020

I am not getting the response "It is a chatbot " . What would be the mistake ? PLs help

Muralidharan BS · ‎08-19-2020

Yes, make sure the article status is published. The result will be like below.

V_5 · ‎08-19-2020

Is this correct ? Should I change search_context_sys_id and context value in the topic flow ? If yes,pls guide me in that

Muralidharan BS · ‎08-19-2020

the kb is not published, it is in review state. go into the kb and look for approval and approve it. and try in the chat.

V_5 · ‎08-19-2020

Got this . Thanks .Thank you for the help