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08-19-2020 06:27 AM
1)Trying to add 5 FAQS in knowledge base
2)That should reflect in service now virtual agent
3)Tried with contextual search.But couldnt progress
pls suggest the right way to proceed
Solved! Go to Solution.
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08-19-2020 09:46 PM
Glad, above is just one way of doing. And yes there is NLU which is more efficient in understanding the query.
You can refer how to setup NLU etc here - https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/administer/virtu...
If this thread answered your query, kindly close this by marking the correct answer.
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08-20-2020 06:57 AM
Instead of redirecting to the article page as hyperlink . I need the entire answer in the chatwindow itself. Can it be done ?
Suppose my question is "BitLocker Network Unlock "
Answer is "BitLocker Network Unlock enables easier management for BitLocker-enabled desktops and servers that use the TPM+PIN protection method in a domain environment. When a computer that is connected to a wired corporate network is rebooted, Network Unlock allows the PIN entry prompt to be bypassed. It automatically unlocks BitLocker-protected operating system volumes by using a trusted key that is provided by the Windows Deployment Services server as its secondary authentication method."
I want this answer in chat window itself ,instead of redirection .
Is this possible ?
Could u pls throw a light on it
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08-20-2020 11:50 PM
I am not pretty sure it can be done, but I can give you some hints.
The description part is populated from the script include - cxs_SearchResultLinkBuilder
https://dev63073.service-now.com/sys_script_include.do?sys_id=f7e71f863bf3330074bc456993efc448
The line 15 creates a substring from the description of the knowledge article.
you can extend/decrease the limit (0, 250) and try it.
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08-22-2020 10:03 PM
Not able to access the link which you had shared
https://dev63073.service-now.com/sys_script_include.do?sys_id=f7e71f863bf3330074bc456993efc448
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10-08-2021 04:40 AM
Hi V, did you manage to get the contents of the article to display in the chat window instead of redirecting the user to the article hyperlink?
We're experiencing the same issue. We want to replicate the body of the article in the VA chat window without having to duplicate the contents.
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02-05-2024 02:56 AM
The link takes you to the wrong page, can you please update this?
