How to use topic block variables in my topic

ritu_saluja
Tera Expert

I have created a new Topic for the purpose of HR, There I have used the contextual search topic block. In that topic block if "Did any of this information resolve your issue?" it is boolean with yes or no so if it is yes I want to end the conversation, and if it is no I want to resume with other options  live agent connect etc. in my topic. How can I do this

1 REPLY 1

Chris D
Kilo Sage
Kilo Sage

Outputs from topic blocks can be used within the topic just like any other input variable (vaInputs in scripts):

ChrisD_0-1700582851220.png
Sounds like you just need a simple decision block after your topic block whose two branch conditions are "Resolve your issue = T/F", such as this (note this outputs a string "yes" or "no"):
ChrisD_1-1700582876017.png