I can't delete an arrow on Virtual Agent designer

[Leonari]

So, basically my problem is that I can't delete an arrow. It's gray and I can't use or click on it.

pic related

What am I doing wrong here? 

[Mark Roethof]

Hi there,

Ah yes, very annoying bug 😞

Sometimes this could be correct in case your really breaking the flow. Though when working with multiple transitions, the If utility, etc, this also sometimes occurs #$&(#@)%^!_
After dragging/dropping some utilities or transitions, you will notice that somehow the transition is available again to change.

Real nasty bug in my opinion.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Chris D]

I can second that notion of this being an annoying bug.

Another workaround - if it's at a decision block - is to just set that decision branch to a condition that will never happen and just leave it 😕

Ugly and terrible design, but unfortunately there may be no other options. If they haven't fixed it in New York or Orlando, perhaps you'd be able to delete it via Orlando's new VA Designer Table View?

[Community Alums]

This is a product bug. You can't really do anything about it, better start creating a new flow. Else, make this arrow to null.

[Mark Roethof]

Starting you Flow all over like sandeep mentioned doesn't make any sense. Go for what Chris mentioned if you are on Orlando. If you are on New York, just adding a transition on the Decision, moving a bit around, and somehow it becomes available again. Really annoying!

Also just tried to reproduce on Orlando, yes to workflow looks odd though it's hard to reproduce 🙂

1) A design with a Transition error

2) Changing the Transition through the Table View (= Orlando)

3) Fixed!

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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