I couldn't find "Search knowledge base" topic in my topic list.

SM123
Tera Expert

Hello,

I installed "ITSM Virtual Agent Conversations " plugin and "ITSM Virtual Agent Conversations lite" plugin. but i couldn't find "Search knowledge base" topic in my topic list. is there any plugin am missing?

version: Vancouver 

7 REPLIES 7

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

That topic isn't part of the plugins anymore. This is already for a while. So on older instances you might still find this topic, though on fresh installs: no no.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

Hi Mark,

 

is there an alternative way to search for KB Articles? Im planning to implement a KB Search into a Virtual Agent Topic.

 

Kind regards

Louis Sicko

If you are using AI Search, you could use Topic Block "AI Search".

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

Hi, thanks for you answer.

But with the AI Search Topic, I don't get the results formatted with the option to show more or change the search input?

 

Kind regards

Louis Sicko