I couldn't find "Search knowledge base" topic in my topic list.
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04-21-2024 05:34 AM

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04-21-2024 05:56 AM
Hi there,
That topic isn't part of the plugins anymore. This is already for a while. So on older instances you might still find this topic, though on fresh installs: no no.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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04-24-2024 02:02 AM
Hi Mark,
is there an alternative way to search for KB Articles? Im planning to implement a KB Search into a Virtual Agent Topic.
Kind regards
Louis Sicko

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04-24-2024 02:22 AM
If you are using AI Search, you could use Topic Block "AI Search".
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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04-24-2024 02:24 AM
Hi, thanks for you answer.
But with the AI Search Topic, I don't get the results formatted with the option to show more or change the search input?
Kind regards
Louis Sicko