Hi Guys,
I have a requirement to add a Back button at the end of the topic list. So when a user reaches the end of the topic list, there is an option to click back:
I created a small topic:
For some reason when I use the Back option and then ask questions, the NLU doesn't work. I get the "Is there anything else I can assist you with?" right away instead of looking for a topic or a KB article.
Thanks in advance.
Hi JLeong,
The first thing I would recommend is to use the out of the box back button available in the Virtual Agent window. This way you avoid unexpected behaviour when developing a back button option yourself.
If this is not a valid solution, you could try adding the following to your Topic:
Before your "Back to Discovery" script action, add a "reset topic script" with the following code:
(function execute() {
vaVars._topic_current = null;
})()
This should reset the conversation and stop the flow from continuing to the "anything else topic".
Let me know if it helps,
Kind regards,
