In Virtual agent when kb article link is showing and user clicks on the link it end the conversation

[Gunjan soni1]

Kb article should not opened in new tab and chat should not end when user click on Read more.

[GlideFather]

Hi @Gunjan soni1,

and when you click the article's title instead of Read more, what happens?

Maybe you can check the particular topic where an article is the output, there might be some properties how to open the article (same tab, new tab, etc)