Integrating Virtual Agent with third party application

[Junyu]

Dear all,

Is there any tutorial to describe how to integrate the virtual agent with the 3-rd application (not in the list)?

I am following the documentation but I think it would be better if there was a tutorial video.

Thanks for your answer.

[Sai Kumar B]

@Junyu 

You can refer to this - https://docs.servicenow.com/bundle/rome-now-intelligence/page/administer/virtual-agent/concept/va-in...

[Junyu]

Hi Sai,

The application is not in the list (Slack, Microsoft Teams, and Workplace from Facebook). Just A web application developed by us, how to integrate that?

[Victor Chen]

Unfortunately it will have to be more high-code than usual, so we don't have any tutorials on it. The Custom chat integration framework (CCIF) is how to integrate our VA with other 3rd party chat apps. Docs: https://docs.servicenow.com/bundle/rome-now-intelligence/page/administer/virtual-agent/concept/va-cu...

[Junyu]

Hi @Victor Chen 

Yes I am following the documentation, I am confused about Virtual Agent conversational custom chat integration configuration. Aalthough I follow the document for configuration, I don't know how it works.