Hi everyone, I hope you are doing well.Currently in our Virtual Agent configuration we have multi-link to display several articles from the 'kb_knowledge'. Currently the URL is being displayed as 'https://<InstanceName>.service-now.com/kb_view.do?s...
There is a requirement where we want to order a catalog item but that catalog item render type is "window" but we need to make it conversational.One issue we found is that there are three reference variable in the catalog item that refers to table wi...
Hello I am in the middle of setting up the ServiceNow to Microsoft Teams integration and want to remove the chat client option for 'Old desktop application' Is there a way to remove this, or automatically select 'Web client or new desktop application...
Hi Experts we have a use case - where Caller Calls (Genesys Voice Solution) -- It should go and Talk to Service Now VA Bot ---Give Responses back to Caller on Phone. I am aware this kind of setup is possible Using Amazon Connect Voice Solution ...
Documents attached during case creation using Virtual Agent is not working. Users on Employee Center open Virtual Agent to open an HR case. The virtual agent asks if they have documentation and then asks how many. The user selects the number and then...
"I’m trying to modify the CAB Workbench meeting calendar and looked into editing the widget, but I couldn’t locate the sn-cab-meeting-calendar component. Is there a way to customize this widget, or alternatively, how can I add the change number to th...
When I open the Conversation tab in the Virtual Agent dashboard, I receive the following error message: Alert level: critical.Error while processing the request for the endpoint - /sessions/find-page, Error message: Socket error, Error response: null...
Hi there, I wanted to check that, is it possible to create new widget for ServiceNow portal which can provide information on features or updates that users may not be familiar with. This would be beneficial in raising user awareness. Please let me kn...
Hi I wanted to check is it possible to add description for each topic available in VA? I checked ServiceNow documents, but I didn't get anything. Kindly let me know if there is any way to achieve this Thanks!
I'm taking text input from user before creating an incident via virtual agent. But text input is returning null when I'm using it.In my case I'm taking issue description from user and using that input in short description of incident creation but it ...
HiWe are working on a ai agent use case. It's working as expected but we can't not able to add this in the employee center portal. We already have Now assists enabled in the ESC portal but whatever is available, those are mostly designed in Virtual a...
I'm trying to understand the readiness of my current catalog items for conversational interfaces. Lots of documentation refers to the Catalog Conversational Experience plugin (sn_catalog_con_cov). I'm unable to find it in the application manager or t...
How to add existing chat bot or new virtual agent to csm configurable workspace?
I have found vidos of the pre-chat configuration if you want the survey to auto launch right when VA is opened. Is it possible to kick off these pre-chat surveys right before handing the employee off to the agent instead? Use case: Employee search...
