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Resolved! NLU virtual agent topic

Dear All,I have some basic questions about NLU. I have enabled the NLU and i have created a Model/ intent then i have created the 6 utterances and also created same 6 test cases under test model and i have not created any entities under same intent. ...

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mehak1890 by Tera Expert
  • 1359 Views
  • 6 replies
  • 2 helpfuls

Open a Topic Automatically onclick of a button

Hi, We have a report an Incident button in our portal. When a user click on that button it should open the Virtual Agent with Report an Incident topic. we were able to Open VA on click of the button, but unable to start the topic automatically. Is th...

Sai Chetan by Tera Contributor
  • 1750 Views
  • 9 replies
  • 7 helpfuls

Resolved! Proactive Triggers set Virtual Agent icon back to OOTB

Hi all,I've just installed the Proactive Triggers plugin on our DEV instance. It works perfectly fine, however I have noticed that its reverted our Virtual Agent icon back to as it was OOTB. I set the icon using a style sheet attached to the Portal T...

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LRhodes by Tera Guru
  • 1057 Views
  • 3 replies
  • 1 helpfuls

Expert Feedback Loop Issue

Hello all, Someone decided to write a novel for an utterance that the expert feedback loop found. We had this marked as not sure and accepted some other items. After is when I attempt to train the model to complete the process and I am getting:Except...

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johndoh by Mega Sage
  • 1581 Views
  • 9 replies
  • 3 helpfuls

Hi All,

I am having a doubt that if some user books an appointment in walk-up in one location so that user should not be able to book an appointment in another location till that first location  booking status is on hold  any idea on this ?

Resolved! Virtual Agent chat window changed In Washington DC

It seems the Virtual Agent Chat had changed a bit when it comes to displaying the topics at the end of the chat. In Vancouver we had them centered and larger icons. In Washington DC they are adjusted to the right and smaller. Does anyone know how to ...

Community Alums by Community Alums  
  • 795 Views
  • 1 replies
  • 0 helpfuls

Virtual Agent - Consumer field not displaying

Hi Guys,I can't figure out how to make the Consumer field visible to our VA Dashboard Viewer user group.Database view - va_view_conversation_interaction_task I created Read and Report View ACLs in the following table:interaction sys_cs_conversationsy...

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JLeong by Mega Sage
  • 519 Views
  • 4 replies
  • 0 helpfuls