Hello,I'm configuring to embed 3rd party chatbot with Employee Center. But I've no success. I've reviewed and made some configuration on our dev instance through "feasibility of embedding thirty-party chatbot into... - ServiceNow Community"But when I...
Hello Community,In the fallback topics , there are several variables defined like _topic_sorry_msg,_topic_not_found_msg. Where exactly the values of these variables are defined ?Actually, I have to change the values, whenever any fallback topics is f...
Hi, I have used Dynamic choice input to show the list of users in a VA topic. However, when I am using VA through teams, the search part is not working and only displaying 10 records as it is set in the property by default. I want to show only the se...
Hi everyone,I can't seem to find the reason why my topic does not work. I followed step by step the guide: How to configure and use Topic Blocks in Virtual Agent - Support and Troubleshooting. Nothing seems to solve the issue. Basically, I want it t...
Hello, Is there a way to test ServiceNow's Live Agent with "admin" role in the DEV environment? I made a change to a queue initial agent response and wanted to test to see if the change was successful. However, in the DEV environment when Live Agent ...
I created a custom greeting and need to add that greeting to a certain KB article page.I tried URL and tried page with no success.The Default greeting appears instead of the Custom greeting.Maybe because the KB article page opens using the Portal URL...
Hi all, I am trying to restrict the fall back topic of virtual agent to 2 attempts as it recognizes two attempts it should ask do you want to connect with live agent? Note : We are not using the servicenow connect support or agent workspace to route...
We have installed the Dynamic Translation plugins(I18N spanish plugin and its dependencies) and successfully translated the English text to Spanish for each basic piece of information, including responses and buttons. However, the translations are no...
Error MessageSome features may not be available because the connection to NLU Service is not available. Please try again after sometime, if the issue persists log an issue with Support
Hello, Are numbers captured for how many times a knowledge article is viewed from Virtual Agent, i. e. where a knowledge article is presented to a user through VA and they click on it? I have not been able to report on this for our Virtual Agent rep...
Hi Guys , i have created a create incident topic block but here i am getting this : Your test phrase triggered a different topic. Go back to the NLU Settings tab and make sure this phrase is tied to the correct intent. service now virtual agent, pl...
How can I access the data source of Genius Results (triggered vs. clicked) metrics from AI Search Analytics Dashboard because I would like to know why we are missing "% of Clicked" rates.
I'm following KB0830796 to restrict Virtual agent icon for our pilot. Even as security admin, I am unable to update the roles. When I go to the widget, the Roles field appears and disappears. Is there another way to edit the security settings? @Vic...
Hi there, I'm looking for some guidance on how to disable specific Knowledge Articles from being suggested by the Virtual Agent in ServiceNow (specifically, in Xanadu). A requirement is that only relevant Knowledge articles are available to users thr...
Hi,We have configured a custom Agent Chat and Branding for a custom CSM portal. The Virtual Agent and branding on the new portal are working fine as admin, but customers still see the default branding when accessing VA on the new portal. Did we miss ...
