Embeded Messenger
Hello, The embedded messenger is not dynamic, the end user cannot change the position of the icon related to embedded messenger on the page where it's displayed. Do we have a solution for that ?
Forum Posts
Resolved! NLU model testing
I have build an NLU Model and added 2 intents with 5 utterances each after training the model whenever I try to test below error appears
Virtual Agent Read outlook a response
I was just asked a crazy question so asking here just in case I missed anything. Is there a setting where the Virtual Agent can read outload the response? We are thinking of ways to accommodate users not willing to read.
Add an attachment to a case using File Picker node in the VA
I have a topic built in the the HR Virtual agent. I'm at the point in the flow where I'm creating an HR ticket. As part of creating the ticket, I'm trying to use the File Picker node to allow the colleague using the VA, to upload an attachment that w...
Add attachments to incidents via Virtual agent
Add attachments to incidents via Virtual agenti want to add the attachments to incidents via Virtual agent
Auto-populate Variable - is it supported on Virtual Agent?
Hello,Does anyone know if the auto-populate variable feature is supported on Virtual Agent ?This is a handy feature for a variable set that is being used across multiple catalog items , but we are seeing that it VA opens up the link instead of intak...
Need the ability to restart VA or end conversation and start a new one within a topic
Hi All I have a requirement for the virtual agent to essentially reboot or restart itself. With the initial greetings topic, our end users select a couple of options that are then used to tailor the journey through VA and limit topics being display...
Proactive triggers not working
Hi, I installed the Proactive trigger plugin and enabled the proactive trigger under general settings.Enables the system property. Defined the trigger rules and types.Still Not able to see the messages in the portal and virtual agent.
Card bot response - Open in same window
Hi all, Just a quick question regarding Virtual Agent. When I create a case via VA, it gives me a clickable case number (see image below): When I click the case number, it opens the case on the 'My requests' page, but in a different browser window t...
Resolved! Virtual Agent - Change multi-link URL
Hi everyone, I hope you are doing well.Currently in our Virtual Agent configuration we have multi-link to display several articles from the 'kb_knowledge'. Currently the URL is being displayed as 'https://<InstanceName>.service-now.com/kb_view.do?s...
Virtual Agent Request a catalog item window or pop up render type:
There is a requirement where we want to order a catalog item but that catalog item render type is "window" but we need to make it conversational.One issue we found is that there are three reference variable in the catalog item that refers to table wi...
Microsoft Teams Integration Chat Clients
Hello I am in the middle of setting up the ServiceNow to Microsoft Teams integration and want to remove the chat client option for 'Old desktop application' Is there a way to remove this, or automatically select 'Web client or new desktop application...
Genesys Voice Solution Integration with Service Now Virtual Agent
Hi Experts we have a use case - where Caller Calls (Genesys Voice Solution) -- It should go and Talk to Service Now VA Bot ---Give Responses back to Caller on Phone. I am aware this kind of setup is possible Using Amazon Connect Voice Solution ...
attaching documents to newly created case using VA
Documents attached during case creation using Virtual Agent is not working. Users on Employee Center open Virtual Agent to open an HR case. The virtual agent asks if they have documentation and then asks how many. The user selects the number and then...
