Virtual Agent, NLU forum
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Forum Posts

Training NLU Model Error

Hi everyone I've noticed none of the NLU utterances are working while testing the bot, and the topic only runs when I select the topic from the "Show Me Everything" button. I'm starting to believe the NLU model isn't working as it's not picking up an...

JD51 by Tera Contributor
  • 2490 Views
  • 8 replies
  • 0 helpfuls

Accessing knowledge article using NLU via virtual agent

Hi All, The requirement is to set up accessing knowledge base articles using natural language via Virtual agent. Can I achieve this through configuration(OOB) or do I need to create a NLU Model.I went through the basics of NLU, but time is limited.  ...

aok by Giga Contributor
  • 1467 Views
  • 4 replies
  • 2 helpfuls

Virtual Agent Default Search Application

Hi, There is a differences between my PDI and company instance and both were not updated by someone.I have to check what the exact OOTB is before customizing in our process.Could you please share what the OOTB search sources of Virtual Agent Default ...

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ServiceNow Virtual Agent Survey

One of our Artificial Intelligence Product Advisory Council members is curious to know what other customers are doing and the challenges other customers face when it comes to running the ServiceNow platform. With that in mind, they are conducting a s...

Rohan Sethi by ServiceNow Employee
  • 613 Views
  • 1 replies
  • 0 helpfuls