Interactions record form missing the transcript field

[Yasmin]

Hello, now that we are in Paris and have the interactions record, we noticed that the Transcript field is not defaulted as per the image on docs.

Is there a security/access constraint that forbids this useful field from appearing by default? Below is an image of what we can see, which is missing the transcript field.

We are having to ask aproval to add this field. But I'm curious why the field is not there by default.

Thank you.

[Pranesh072]

You are maybe checking in default view, can you try is workspace view ?

[Yasmin]

Hi Pranesh, just tried clicking on workspace and hr_workspace but the transcript field was still not there.

[Mark Roethof · Accepted solution]

Hi there,

Out-of-the-box, the Transcript field should be on the Workspace view, and depending on plugins installed possibly on other views like CSM Workspace.

Indeed the field is not out-of-the-box on the Default view. 

For the Docs page concerned, just leave feedback:

A popup will also appear, where you can leave text.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[Yasmin]

Thank you.