Virtual Agent Contextual Search on knowledge and catalog fails to return catalog items

[rakunkel]

When I specify a Search Context that has > 1 Resource Configurations in a Contextual Search utility, only knowledge records are returned.

To reproduce:

1. Create a new Search Context and choose 'Catalog only' for the searcher. Configure Contextual Search utility in VA Topic to use it and test with a term that should get hits in both resources. Only catalog results are returned.

2. Create a new Search Context and choose 'Knowledge only' for the searcher. Configure Contextual Search utility in VA Topic to use it and test with a term that should get hits in both resources. Only KB results are returned.

3. Create a new Search Context and choose 'Knowledge and catalog' for the searcher. Configure Contextual Search utility in VA Topic to use it and test with a term that should get hits in both resources. KBs are returned. No catalog results are returned.

It seems we can't get combined results from KB and catalog. Anyone else run into this?

Thanks!

[Pranesh072]

I updated searcher to knowledge and catalog on search context.

I can able to see the catalogs and knowledge together.

[Todd Goodhew]

I'm interested in learning how you set up the "Show previous, Show more, Try different search" stuff.  I get its a loop with a static choice and decision.  How do you get it to traverse the articles like that though?  I see an index variable, so I'm guessing you are taking advantage of that?

[Todd Goodhew]

Never mind.  Its OOB.  I just didn't have enough results to trigger it.

[Muralidharan BS]

Hi rakunkel,

It can return both KB and Cat items, there is an oob searcher called - Incident Deflection (091fa3d3c37221003d2ae219cdba8f0e) try this one instead of creating new. 

Thanks