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Is it possible to add description to Virtual Agent topics?

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Narayan K
Tera Expert

‎04-14-2025 08:46 AM

Hi

 

I wanted to check is it possible to add description for each topic available in VA? I checked ServiceNow documents, but I didn't get anything. Kindly let me know if there is any way to achieve this

 

NarayanK_0-1744645581192.png

 

Thanks!

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-14-2025 08:49 AM

No mate, my customer had the same issue earlier but didn’t get any solution. Also, when I think from the platform side, the purpose of VA is to show a short text that the user can select, which is why it’s recommended to have a meaningful topic name.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-14-2025 08:49 AM

No mate, my customer had the same issue earlier but didn’t get any solution. Also, when I think from the platform side, the purpose of VA is to show a short text that the user can select, which is why it’s recommended to have a meaningful topic name.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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