Is it possible to add description to Virtual Agent topics?

[Narayan K]

Hi

I wanted to check is it possible to add description for each topic available in VA? I checked ServiceNow documents, but I didn't get anything. Kindly let me know if there is any way to achieve this

Thanks!

[Dr Atul G- LNG · Accepted solution]

No mate, my customer had the same issue earlier but didn’t get any solution. Also, when I think from the platform side, the purpose of VA is to show a short text that the user can select, which is why it’s recommended to have a meaningful topic name.