Is it possible to open a new window from a VA chat?

Raj64
Tera Guru

‎09-20-2022 11:30 AM

Hello,

I have a requirement whereby if a user picks a certain option from a static choice list I need to open a new browser window with a specific URL. Is this possible?

Thanks.,

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Zach Koch
Giga Sage
Giga Sage

‎09-20-2022 11:45 AM

Here is a link that may provide an answer

Virtual agent redirect

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Akif_Shah
Kilo Sage
Kilo Sage

‎09-20-2022 12:53 PM

I don't believe there is a way to do that. Instead you can create a decision depending on the choice selected.

 

Then create an HTML type Bot response with html code for the redirection